Cogenthub

We're a company called CogentHub that provides contact center services from our offices in the UK and Asia. We have all the required ISO certifications and operate round the clock, always following GDPR guidelines.

We offer a wide range of Business Process Management (BPM) services in various sectors like finance, telecom, retail, healthcare, personal care, and e-commerce. Our services include voice-related tasks such as customer service, sales, tech support, and appointment setting, as well as non-voice tasks like email support, social media management, data entry, and more.

What sets us apart is our use of technology in our call center operations. This technology helps our agents carry out their tasks easily and efficiently, whether it's verifying a customer's identity, processing orders, giving customer feedback, or gathering customer data. With just a few mouse clicks, our agents can play pre-recorded voice files in the requested accent or language, collect data securely, and more. This is especially useful for tasks that are repetitive and need to be compliant.

CogentHub is also an active participant in organizations like NASSCOM & TiE, working with them to support the global IT and ITeS community.